Infrastructure Managed Service (IMS)

Infrastructure Managed Service (IMS)

In the era of virtualization, big data and mobility, businesses strive to meet crucial requirements for innovative IT environments that are highly flexible and responsive and delivering faster and accurate results. Our Managed Service is designed to work on the deterrent standard. We take the entire responsibility of providing quality service and operational excellence, and enable you to focus on your strategic initiatives.

Our range of IMS solutions include leveraging existing IT assets, meeting new industry trends, copping with emerging technology, and designing, building and maintaining a secure IT landscape with excellent performance.

End User Services

The prime requirement of employees in organizations is that devices are always with them. But, it can be critical for small and mid-sized businesses. Keeping that in mind, we have deigned end user services to monitor client’s devices and applications with the objective of preventing any disruptions. We deliver these services through right onsite assistance.

Infrastructure Managed Services: Its Strength

Our end-user-services cover wide range of devices which include laptops, desktops, tabs, printers, mobiles and business applications. It also includes operating systems, email, MS Office, Anti-virus, and others. When we deliver IMS service, we make sure:

  • Strong process orientation
  • Best-of-breed tools for operations automation
  • Focusing on transformation and continual improvement in the user’s experience
  • State-of-the-Art Technology and Modern Industry Trends

Our Service Centre

Tragens lets you have free time so that you can lay emphasis on your business’ core functions and strategies, while ensuring operational excellence and cost advantage. With us, you are able to measure, monitor, assess, and tailor the performance of several elements of your IT landscape. The best part is that we can provide individual dashboard for every customer to assess and monitor their services.

The built-in acceleration medium allows both vertical and horizontal escalation depending on the nature of the incidents. We also provide a unified dashboard to the service delivery team so that they can evaluate the health of assets managed by each delivery group.

We can assist you in:

  • Network management
  • Integrated helpdesk management
  • Security management
  • Messaging management
  • Database management
  • Storage management
  • Server management
  • Middle-tier application management

Why Tragens?

  • SLA Driven Engagement Models (24x7)
  • Deep Dive Analysis
  • Comprehensive Reporting Capabilities
  • Certified IT Service Management
  • Certified Information Security
  • Ultramodern Network Operations Center
  • Offshore IT Infrastructure Management Services